Breakage Coverage Policy

Breakage Coverage Policy

At Siddhant Hill Resort, we strive to provide a safe and enjoyable stay for all our guests and pets. To ensure that everyone has a pleasant experience, we have implemented the following Breakage Coverage Policy.

1. General Policy

Guests are expected to take reasonable care of the resort’s property and belongings during their stay. In the event of any accidental damage or breakage to resort property (including but not limited to furniture, appliances, fixtures, and other items), guests are required to notify the management immediately.

2. Responsibility for Breakages

If a breakage or damage occurs, guests will be responsible for the replacement or repair of the item. The resort will assess the cost of repair or replacement, and guests will be billed accordingly. In cases of minor damages, a nominal fee may be charged.

3. Minor Damages

For minor breakages (e.g., chipped crockery or small items), we may offer an option to repair or replace the item without charging a significant fee. We encourage guests to inform us promptly to avoid any misunderstandings.

4. Major Breakages

In the case of major damage (e.g., damaged furniture or electrical equipment), guests will be required to cover the full cost of repair or replacement. The amount will be determined based on the actual cost to the resort.

5. Lost or Stolen Items

In the event of a lost or stolen item, guests should immediately report it to the resort management. While we make every effort to ensure the safety and security of all items, the resort will not be responsible for any loss of personal items.

6. Handling of Charges

• Breakage charges will be processed at the time of check-out and added to the final bill.
• If charges need to be processed after check-out (based on post-check-out inspection), the guest will be informed promptly, and payment will be due within a reasonable time frame.

7. Preventative Measures

We encourage guests to handle all resort property with care and to notify management if they notice any damage to items upon check-in. This will help avoid unnecessary confusion later in the stay.

8. Pet-Related Damages

If any damage or breakage is caused by a guest’s pet, the pet owner will be held financially responsible for the repair or replacement of the affected property. This includes damages to furniture, bedding, appliances, and any other resort items.

• Minor Pet Damages: For minor pet-related damages (such as scratched furniture or damaged linens), a nominal fee may be charged based on the extent of the damage.
• Major Pet Damages: For major damage caused by a pet (such as torn upholstery or broken furniture), the full cost of repair or replacement will be charged to the guest.

9. Contact Us

If you have any questions or concerns regarding our Breakage Coverage Policy, please feel free to reach out to our staff at +91 7055105070.